Battery replacement

Find your model and follow the steps to replace the batteries

  • Before removing your batteries, please contact the alarm center at 1-800-567-8381, to ask them to put your system in test mode. They will ask you for certain information, including your password, to access your file and proceed with your request. Otherwise, it is possible that some of your equipment will send an alert to our center.
  • If your alarm panel starts beeping when you open the wireless components, do not worry. The system simply wants to verify that you are an authorized person. Please enter your user code on the keypad, this will silence the bell. Once the battery is changed, if the system continues to display a problem / trouble, enter your user code again. This will allow your system to recover and return to normal mode.

DSC

Doors and Windows Contact - PG9975

  1. Before removing your old battery, disarm the system and contact the alarm center at 1-800-567-8381 to ask them to put your system in test mode for 1 hour.
  2. Remove the contacts from their location
  3. Insert a flat screwdriver into the contact slot and lift to open the contact.
  4. Get a CR2032 battery (found in stores / Amazon) and change the battery.
  5. Close the cover and replace the contact in its original location (if necessary, apply new adhesive)
  6. Give the system up to 5 minutes to recognize the contact.

DSC

Doors and Windows Contact - PG9303

  1. Before removing your old battery, disarm the system and contact the alarm center at 1-800-567-8381 to ask them to put your system in test mode for 1 hour.
  2. Remove the contacts from their location.
  3. Insert a flat screwdriver into the contact slot and lift to open the contact.
  4. Get a CR2450 battery (found in stores / Amazon) and change the battery. The positive side (+) must be facing up.
  5. Close the cover and replace the contact in its original location (if necessary, apply new adhesive)
  6. Allow up to 5 minutes for the system to recognize the contact.

DSC

Motion detector - PG9914

  1. Before removing your old battery, disarm the system and contact the alarm center at 1-800-567-8381 to ask them to put your system in test mode for 1 hour.
  2. Remove the device from its original location.
  3. Using a screwdriver, unscrew the screw located at the bottom of the motion detector by turning it counterclockwise.
  4. Press the bottom of the cover and separate it from the base of the device.
  5. Remove the old battery and insert a new CR123A battery (available in stores / Amazon) into the device.
  6. Replace the cover and return the device to its original location.

DSC

Smoke detector - PG9936

  1. Before removing your old battery, disarm the system and contact the alarm center at 1-800-567-8381 to ask them to put your system in test mode for 1 hour.
  2. Remove it from the ceiling by rotating it counterclockwise.
  3. Remove the batteries, wait 20 seconds and insert 3 new AAA batteries.
  4. Reinstall the smoke detector on its base on the ceiling.
  5. Verify that a green light starts flashing every 12 seconds to indicate normal operation. If the batteries have been installed incorrectly, no light will be produced.

Qolsys

Carbon Monoxide Detector - IQ5210-840

  1. Before removing your old battery, disarm the system and contact the alarm center at 1-800-567-8381 to ask them to put your system in test mode for 1 hour.
  2. Remove it from the ceiling by turning it counterclockwise.
  3. Remove the batteries, wait 20 seconds and insert a new 3V CR123A battery (available in stores / Amazon)
  4. Reinstall the smoke detector on its base on the ceiling.
  5. Verify that a green light starts flashing every 12 seconds to indicate normal operation. If the batteries have been installed incorrectly, no light will be produced.

DSC

Remote Control - PG9929

  1. Check that the system is disarmed.
  2. With a screwdriver, remove the rear screw and open the controller.
  3. Get a CR2032 battery (found in stores / Amazon) and change the battery. The (+) sign facing up.
  4. Close the controller and tighten the screw using the screwdriver.
  5. Test the controller by pressing the different buttons. The light should come on and the buttons should work.

Nowa 360

Water leak sensors - Nowa 360

To proceed with changing the battery of each sensor, please follow the steps in this video.

For all other battery replacements, please email us at [email protected] with a photo of your equipment and a representative will be able to contact you with directions.

For all other inquiries, please use the form on this page to contact customer service.