Operational Excellence in Electronic Security

Employee in warehouse equipped with electronic security

Delivering you excellence in electronic security systems

Our Unwavering Focus on Your Business

Every day, we set out to deliver operational excellence to you as your trusted security technology partner.

Whether recommending customized electronic security solutions for your business or responding to an urgent service call, we know that quality, consistency, and efficiency in our delivery will make the difference for you.

Below, you can learn more about how our commitment to operational excellence is reflected in close client engagement, our centralized, programmatic approach, the advanced capabilities of our Engineering Centers of Excellence, and our five client touchpoints.

CLIENT ENGAGEMENT

Creating a Powerful, Lasting Partnership

Our journey to excellence begins with a holistic understanding of your organization and the specific security and safety challenges you face.

Starting with a comprehensive security system evaluation and continued with personalized account management, we’ll work together with you to chart a course that aligns with your unique, long-term security needs.

Start Your Security Journey

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HOW WE DELIVER OPERATIONAL EXCELLENCE

Quality Service, Monitoring, and Ongoing Client Support for Your Business

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ENGINEERING CENTERS OF EXCELLENCE

Where Excellence in Security Engineering Comes to Life

Driving our centralized, programmatic approach is our Engineering Centers of Excellence (CoE), where security projects are designed, engineered, tested, 
and commissioned to the highest of industry standards and your unique needs.

Standardization, consistency, and integration are the guiding principles of our CoEs, where people, knowledge, and technology combine to deliver optimized installations and harmonized performance - from robust intrusion detection to the latest video surveillance systems and access control systems.

Discover our Engineering Centers of Excellence

Optimizing Performance Across Five Key Client Touchpoints

As a client-centric security technology company, we believe a successful partnership with you will result from providing a positive client experience, fixed on meeting the highest standards.

Trust is earned. That’s why we measure our performance against the following five client touchpoints relevant to the electronic security industry:

  • Account Management
  • Installation
  • Service and Maintenance
  • Monitoring
  • Billing
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Client Program Charter

How we execute against these five touchpoints for your security program is detailed within a custom Client Program Charter for your business - a dynamic document that defines the mutually agreed guiding principles and performance expectation against Key Performance Indicators (KPIs).

Speak with our experts about your security program