Operational Excellence in Electronic Security
Delivering you excellence in electronic security systems
Our Unwavering Focus on Your Business
Every day, we set out to deliver operational excellence to you as your trusted security technology partner.
Whether recommending customized electronic security solutions for your business or responding to an urgent service call, we know that quality, consistency, and efficiency in our delivery will make the difference for you.
Below, you can learn more about how our commitment to operational excellence is reflected in close client engagement, our centralized, programmatic approach, the advanced capabilities of our Engineering Centers of Excellence, and our five client touchpoints.
Quality Service, Monitoring, and Ongoing Client Support for Your Business
We believe that a robust security system is not just about individual components, but the seamless integration of technology and services - whether you want to protect just one site, or thousands.
Leveraging standardized processes and localized support, our centralized, programmatic approach will help ensure that your electronic security systems operate consistently, efficiently, and reliably, regardless of the scale or complexity of your enterprise.
As your trusted advisor and specialist security organization, we work collaboratively with you and your wider team to ensure total alignment on all aspects of our service provision. With this, you can expect:
- A single point of contact for account management
- Mutually agreed security objectives
- Comprehensive security system evaluation
- Develop budgeting and project estimating
- Technology innovations and road mapping
Preparation and pre-planning are key to maximizing efficiency and to reduced cost throughout your security program. Before initiating any on-site work, we’ll ensure the following actions are undertaken:
- Technology and site assessment
- Application and pre-fabrication planning
- Schedule and resource validation
Bringing together all project stakeholders, our comprehensive program management model helps ensure smooth supervision of your security program from start to finish.
- Define and develop program delivery model
- Determine resource requirements
- Monitor project delivery performance
- Create, review, and distribute performance metrics
This part of our process focuses on the efficient implementation of your electronic security services, to ensure everything is completed to your full satisfaction.
- Review requirements and communicate status
- Order parts and schedule resources
- Equipment installation and programming
- Client training and final approval
- Ongoing service quality monitoring and client service support
Just as your needs will continually change and evolve, our commitment to providing ongoing, real time support ties everything together into a strong, continuous partnership. Don’t just think of us as your security company. Think of us as your committed partner and trusted security technology advisor.
Optimizing Performance Across Five Key Client Touchpoints
As a client-centric security technology company, we believe a successful partnership with you will result from providing a positive client experience, fixed on meeting the highest standards.
Trust is earned. That’s why we measure our performance against the following five client touchpoints relevant to the electronic security industry:
- Account Management
- Installation
- Service and Maintenance
- Monitoring
- Billing
Your Security is Our Focus.
Excellence is Our Drive.
Speak with a Securitas Technology security expert today
