Delivering service and maintenance excellence
At Securitas Technology, service excellence is embedded within our DNA. And it's how we've built one of the most expansive service and maintenance organizations in the industry. Our vast network of highly trained personnel forms the backbone of our capabilities, empowering us to deliver the rapid response you require, wherever your business locations may be.
Driven by performance and client satisfaction
Key Service Enablers
We're not just a service provider; we're your partner in business success, and we take pride in ensuring that your security solutions work flawlessly, whenever and wherever you need them. This is underpinned by a range of key service enablers, each designed to ensure seamless communication, efficient call management, and skilful deployment:
- 24-Hour Client Response Center
- Service Request Portal (SecureStat HQ)
- Centralized call management platform
- Workforce skill set and capacity planning
- Advanced routing technology
- Robust network of distribution and manufacturing partners
Key Service Metrics
Our commitment to transparency and accountability is also reflected in our key service metrics, which provide insights into our response time, first-time fix rate, and more:
- Response Time
- First Time Fix (FTF)
- Call Aging
- Repeat Calls
- Average Speed of Answer (ASA)
- Longest Call Wait Time (LCW)
Committed to Training and Certification
At the heart of our commitment to exceptional service lies a dedicated team of Securitas Technology associates who are not just employees, but trained, certified, and empowered professionals. These individuals serve as the bedrock of our service excellence, ensuring that every client interaction and solution is backed by the highest level of knowledge and proficiency.
With a strong emphasis on training and certification, our associates undergo precise preparation to meet the ever-evolving demands of the security landscape. Their expertise is more than a result of education; it's a commitment to continual improvement and staying at the forefront of industry advancements.
Our Training and Certifications
- Performance assessments and certification tracking to ensure comprehension and skill mastery
- Annual training goals per associate
- State-of-art learning center - Securitas Technology University
- Dedicated training specialists
- Leadership Development Program
- Technician Certification Program
- Associate Advisory Council
- 3xLogic,
- AMAG
- ASSA ABLOY
- ADI Academy
- American Dynamics
- Avigilon
- Axis Communications
- Bosch
- Cisco
- DMP
- Software House
- Lenel, Genetec
- Avigilon
- Verint
- March
- Bosch
- Resideo
- Eagle Eye
- Open Eye
- Brivo
Technician Certification Program
Our Technician Certification Program leads the industry in driving technical skill sets by creating three certification levels for Securitas Technology field technicians: Certified, Master Certified, and Elite Certified. The program helps progress our field organization's technical expertise and rewards technicians as they master advanced skills and grow with industry experience. As a result, we consistently record technician retention rates of over 90%.
